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Solutions / AI-Accelerated App Development & Support

04 / Engineering

Application development and support, accelerated by AI.

As a Microsoft Solutions Partner for Digital & App Innovation (Azure), we build, modernize and support business applications on Azure. GitHub Copilot speeds up every sprint, AI-assisted triage speeds up every support ticket, and our engineers review every change before it ships.

A support ticket's journey · select a stageIllustrative

1 · Detect

ESN engineers

Issues arrive from users, the service desk or monitoring alerts, and are logged against the affected application.

AI assist

Application Insights flags unusual failure rates and slow responses, and related alerts are grouped into one ticket.

A support ticket moves through five stages, left to right. Select a stage to see what ESN engineers do and where AI assists; an engineer approves every AI suggestion before it is used.

What we deliver

Six application services, each with AI built into the work.

Start with one service or combine them into one engagement, from the first build to long-term support.

Custom application development

Web and line-of-business applications on .NET, Angular and React, hosted on Azure App Service, Azure Container Apps or AKS.

AI assistGitHub Copilot drafts code and unit tests; engineers review every change before it merges.

Application modernization

Outdated frameworks upgraded and legacy applications moved to Azure step by step, while the current system keeps running.

AI assistGitHub Copilot app modernization analyzes the codebase and helps upgrade .NET and Java code for Azure.

DevOps with GitHub

CI/CD with GitHub Actions, infrastructure as code with Bicep or Terraform, and code and secret scanning with GitHub Advanced Security.

AI assistCopilot Autofix proposes fixes for the security alerts that code scanning finds.

Application support and maintenance

L2 and L3 support, bug fixes, small enhancements and release management, under agreed service levels.

AI assistAI summarizes each ticket, suggests its priority and surfaces similar past incidents.

Monitoring and AIOps

Azure Monitor and Application Insights dashboards, alerts and automated runbooks for known issues.

AI assistSmart detection flags unusual failure rates and slow responses as they start.

AI features for existing apps

Summaries, smart search or an assistant added to applications you already run, using Azure OpenAI.

RelatedBuilt with the evaluation and monitoring of our Copilots & Analytics practice.

Microsoft Solutions Partner

Backed by the Digital & App Innovation (Azure) designation.

Microsoft gives this designation to partners that show they can build, run and manage applications across multiple clouds, on-premises and at the edge.

Certified Azure and GitHub skills

The designation is scored on certified skills: Azure administrators, developers and solutions architects, DevOps engineers, and GitHub certifications such as GitHub Actions, Advanced Security and Copilot.

Real customer deployments

Microsoft also measures the advanced Azure services partners deploy for customers and how customers' Azure usage grows.

Certified delivery process

Every engagement follows our CMMI Level 3 appraised and ISO 9001:2015 certified processes for reviews, testing and release. About our Microsoft partnership

The Azure and GitHub platform we build onIllustrative
  1. Code
    GitHubGitHub Copilot.NETAngularReact
  2. Secure & ship
    GitHub Advanced SecurityGitHub ActionsBicep / Terraform
  3. Run
    Azure App ServiceAzure Container AppsAKSAzure Functions
  4. Data
    Azure SQLAzure Cosmos DBAzure Database for PostgreSQL
  5. Observe
    Azure MonitorApplication Insights

The services we use at each layer, from code to monitoring. Highlighted services are where AI assists: writing code, fixing security findings and spotting unusual behavior.

Ways to work with us

Build, extend or run: choose how we work with your team.

Build

A project team delivers a defined application or modernization, from architecture review to release.

Extend

A dedicated pod of ESN engineers works inside your sprints, tools and repositories.

Run

We take over support and maintenance with agreed service levels, monitoring and regular service reports.

FAQ

Application development and support questions.

Can you support an application another vendor built?

Yes. We start with a knowledge transfer and a code and architecture review, document what we find, and then take over support under agreed service levels.

How do you use AI in development and support?

GitHub Copilot helps engineers write code and tests, Copilot Autofix proposes fixes for security findings, and AI summarizes and triages support tickets. An ESN engineer reviews and approves every AI suggestion before it is used.

Is our code used to train AI models?

We use business plans such as GitHub Copilot Business or Enterprise, which GitHub excludes from model training. Every change also goes through code review and security scanning.

Which technologies do you build and support?

.NET, Angular and React applications on Azure App Service, Azure Container Apps, AKS and Azure Functions, with Azure SQL, Cosmos DB or PostgreSQL, delivered through GitHub.

What does the Digital & App Innovation designation mean for us?

Microsoft gives this designation to partners that show they can build, run and manage applications on Azure. It is scored on certified Azure and GitHub skills and on real customer deployments.

Talk to us about your applications.

Tell us what you need to build, modernize or hand over for support. We'll propose the team and approach, with AI where it helps.

Discuss your applications